Privacy policy

Updated on March 4, 2026

At Tenet, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

1001474181 ONTARIO INC. (“Tenet,” “we,” “us,” or “our”) operates the website yourtenet.com and related AI‑powered marketing tools (the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect information when businesses and individuals use the Services.

For privacy law purposes, 1001474181 ONTARIO INC. is the data controller of personal data processed in connection with the Services and is established in Ontario, Canada.

This policy is designed to comply with Canada’s Personal Information Protection and Electronic Documents Act (“PIPEDA”) and the EU General Data Protection Regulation (“GDPR”), where applicable.

By using the Services, you consent to our handling of your information as described below, subject to any rights and choices you may have under applicable law.

1. Information We Collect

1.1 Company, Brand, and Product Information

When you use the Services as a business user, you may provide information about:

• Your company or organization (e.g., legal name, trade name, brand, product names, industry, website URLs, and high‑level descriptions).

• Your role and business contact details (e.g., name, job title, work email, work phone).

Basic business contact details used strictly for business communications are treated in line with PIPEDA but generally involve a lower privacy risk than sensitive personal data.

1.2 Prompts, Content, and Inputs

When you interact with our AI‑powered tools, we collect:

• Prompts, queries, and instructions you submit.

• Any text, documents, data, or other content you upload or paste, which may describe your company, brand, product, plans, or other business information.

This content may occasionally contain personal information (e.g., names or contact details). You are responsible for ensuring that any personal information you include is shared in compliance with your own legal obligations.

You can choose to avoid including unnecessary personal information in prompts or uploaded content where it is not needed for your business use case.

1.3 Account and Authentication Data

When you create an account, our identity provider collects:

• Email address and name.

• Authentication credentials (managed entirely by our third‑party identity provider — Tenet does not store passwords).

1.4 Website and Analytics Data

When you visit or use the Services, we automatically collect information commonly used for web analytics, such as:

• Date and time of visits.

• Pages viewed, buttons clicked, time on page, and navigation paths.

• Browser type, operating system, and device type.

• Referring URL (how you arrived at the website).

• IP address and general geographic region inferred from it (e.g., city/province/country), typically stored or analyzed in de‑identified or pseudonymous form where feasible.

We use cookies and similar technologies to support analytics, as described in the “Cookies and Analytics Tools” section below.

1.5 Payment Information

Payment processing is handled entirely by Stripe, a PCI DSS Level 1 certified payment processor. Tenet does not collect, store, or have access to your credit card numbers or payment credentials.

2. How We Use Your Information

2.1 Information Use

We use the information described above to:

• Provide the Services — including generating AI outputs, maintaining your Brand Intelligence, and operating, maintaining, and securing our platform.

• Improve and develop the Services — understanding which features are used, diagnosing issues, and making enhancements based on aggregated usage patterns.

• Communicate with you — account updates, feature changes, security notifications, and service‑related messages.

• Analyze usage — website traffic and usage trends to better understand our audience and optimize our site and marketing.

• Comply with legal and regulatory requirements — and protect our rights, our users, and others (e.g., preventing abuse or misuse of the Services).

We collect, use, and disclose personal information by fair and lawful means, for reasonable purposes, and with your knowledge and consent where required by PIPEDA, and we limit collection to what is necessary for those purposes.

2.2 Third‑Party AI Services

To power our AI marketing features, we use third‑party AI providers via their official APIs. These providers process your prompts and content via API calls only. Under their API terms of service, your data is not retained or used to train AI models. Each request is processed and not stored by these providers beyond what is necessary to deliver the response.

A current list of AI sub‑processors is available upon request by contacting help@yourtenet.com.

2.3 AI Model Training

Your content, prompts, and business information are never used to train AI models — either by us or by our third‑party AI providers.

3. Sub‑Processors and Third‑Party Services

We use the following categories of third‑party services to operate the platform:

All sub‑processors are bound by data processing agreements and are required to protect your information in accordance with applicable privacy laws. We do not sell your data to any third party.

A current list of sub‑processors with specific provider names is available upon request by contacting help@yourtenet.com.

4. Cookies and Analytics Tools

We use web analytics tools (for example, third‑party platforms similar to Google Analytics or equivalent services) to understand how yourtenet.com is used and to improve performance. These tools may use:

• First‑party cookies stored in your browser.

• Pixel tags or scripts that track page views and events.

Analytics providers typically receive depersonalized usage data (such as truncated IP addresses and aggregated traffic patterns) and are contractually limited to using it only to provide analytics services to us.

Your choices:

• Adjust your browser settings to refuse or delete cookies (some features may not function properly without them).

• Use available opt‑out tools provided by analytics vendors, where offered.

• Where available, adjust on‑site cookie settings.

5. Data Storage, Security, and Retention

Storage

Your data is stored on secure cloud infrastructure in North America with encryption at rest and in transit. All database connections require SSL/TLS.

Security Measures

We implement reasonable administrative, technical, and physical safeguards to protect information against loss, theft, and unauthorized access or disclosure, including:

• Database‑level access controls isolating each customer’s data.

• Encrypted data transmission (TLS).

• Access controls and monitoring on production systems.

• Rate limiting and input validation on application endpoints.

• Real‑time error monitoring and alerting.

No system can be guaranteed 100% secure, but we employ industry‑standard practices to protect your data.

Retention

You may delete your account and all associated data at any time from the Settings page in the application. Alternatively, you may contact help@yourtenet.com and we will process your request within 30 days.

6. Your Rights and Choices

For All Users

You may:

• Request access to your personal data.

• Request correction of inaccurate information.

• Request deletion of your account and all associated data.

• Withdraw your consent to data processing, where processing is based on consent.

• Opt out of marketing communications (for example, by using the unsubscribe link in our emails or contacting us).

• Limit personal data in prompts and uploaded content where it is not needed.

We may need to verify your identity before responding to certain requests. Some rights may be subject to legal limitations.

Additional Rights for EU/EEA Residents (GDPR)

If you are located in the European Union or European Economic Area, you have additional rights under the GDPR, including:

• Lawful Basis: We process your data on the basis of contractual necessity (to deliver the Services you have subscribed to), legitimate interest (to improve and secure our platform and communicate with you about related services), and, where required, your consent (for example, certain marketing communications or cookies).

• Right to Data Portability: You may request a copy of your data in a structured, commonly used, machine‑readable format.

• Right to Restrict Processing: You may request that we limit how we use your data in certain circumstances.

• Right to Object: You may object to processing based on our legitimate interests.

• Right to Lodge a Complaint: You have the right to lodge a complaint with your local data protection authority.

Automated decision‑making. We do not use personal data to make decisions based solely on automated processing, including profiling, that have legal or similarly significant effects on you.

Canadian Residents (PIPEDA)

We comply with Canada’s Personal Information Protection and Electronic Documents Act. You have the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate information.

• Challenge our compliance with PIPEDA by contacting us.

You also have the right to contact the Office of the Privacy Commissioner of Canada about your privacy rights and our practices.

7. International Data Transfers

Our services are hosted in North America. If you access the Services from outside Canada, your information may be transferred to, stored, and processed in Canada or other jurisdictions where our service providers are located.

For EU/EEA users, data transfers are conducted in compliance with the GDPR using the following safeguards:

• Key sub‑processors are certified under or comply with the EU‑US Data Privacy Framework or similar adequacy mechanisms, where applicable.

• Data Processing Agreements with sub‑processors that include appropriate data protection commitments.

• Where required, European Commission–approved Standard Contractual Clauses or equivalent safeguards for transfers to countries that do not have an adequacy decision.

8. Sharing Your Information

We may share information with:

• Service providers that host our infrastructure, provide analytics, email delivery, customer support, and other operational services — under agreements requiring them to protect information and use it only as instructed.

• Authorities or third parties where required by law, regulation, legal process, or where necessary to protect our rights, safety, or the rights and safety of others.

• Successors in interest in the context of a merger, acquisition, financing, reorganization, or similar transaction, subject to appropriate safeguards.

We do not sell your personal information.

9. Changes to This Policy

We may update this policy from time to time to reflect changes in our services, practices, or applicable laws. We will notify you of significant changes via email or through a notice on our platform. The “Last updated” date at the top of this policy indicates when it was last revised.

10. Contact Us

If you have questions or concerns about this privacy policy or our data practices, or if you wish to exercise your rights, please contact us at:

Email: help@yourtenet.com

For GDPR‑related inquiries, you may also contact us at the address above to request a Data Processing Agreement or sub‑processor list, or to obtain more information about international transfer safeguards.